“Knowledge is power. Knowledge shared is power multiplied.”
Have you ever had an experience where an employee took vacation time or left the company and no one else had a clue what to do with those responsibilities?
What a frustrating and stressful experience.
This is why knowledge sharing should be a high priority within a company. There is obviously controversy when it comes to sharing what one knows. A strong negative belief is loss of job security.
This is where YOU come in…
Your employees will train their colleagues when directed by their managers. But when there is a lack of open communication, they may feel that they're setting themselves up for replacement. These feelings can lead to seeking out new employment, thinking that they are "getting ahead of the game."
For one to feel secure sharing their expertise with a colleague; a level of trust needs to be built between the employee and their manager/employer.
This is where approachability is a huge factor in the workplace. Having consistent open communication, transparency, accountability, and keeping conversations confidential is where trust is built and sustained.
If you make this a habit from the start, the trust bond will be strong, you'll have happier employees, and great relationships. This instills job confidence in your employees which helps open their "knowledge vault" to others. This will keep workflow consistent and moving forward as your business grows.